The Unicorn SystemÔ has been used at numerous Fortune
1000 and government enterprises worldwide. The Case Studies below
shed light on some of the ways in which the product has solved
management, integration, and quality issues surrounding data.
Data Management Case Study - Insurance
Customer
The Business & Technical Problems
This enterprise has a large and important customer with 100,000+
employees. It must send the customer a single file on a daily
basis that lists employees who are scheduled to receive a (disability)
payment based upon a specific employee benefits package. The process
takes 2 days to complete and the application analysts are uncertain
why. Moreover, the customer is overpaying its employees without
any choice in the matter, thereby wasting money. Change is not
recognized or tracked and the impact of the 2-day delay is not
understood. This inability to identify how data is being processed
by which applications or business units was solved using the Unicorn
System.
The Unicorn Solution
The Unicorn System made the data-to-application interdependencies
and relationships known and capable of being tracked by allowing
the enterprise to compare and contrast the various data assets.
This was accomplished by mapping the entire domain and identifying
the bottleneck through measurement of each data segment on the
Information Model's semantic links. The problem can be boiled
down to one of metadata: how is the data affecting this delay
being used and in which data sources and applications can it be
found? By identifying which processes/files/sources are being
driven by this data, the Unicorn System was able to solve a real
business issue stemming from a data management problem.
The Customer Benefit
This Fortune 100 enterprise is now able to pass on real cost savings
to its own customers by stopping unnecessary payments. Stopping
the bottleneck in work processes also ensures that all data relating
to this one project is being sufficiently monitored to avoid future
problems. Finally, business and IT now share a common and clear
understanding of the data's meaning and can both (a) avoid future
conflicts and (b) grow together to advance causes from within
either domain.
Data Integration Case Study - Manufacturing
Customer
The Business & Technical Problems
This Unicorn customer was losing money and contracts as a direct
result of production environment in which inventory capacities
remained uncontrolled and immeasurable. Both excesses and shortages
went unknown and resulted in unplanned storage costs and missed
shipments, respectively. Brand damage and client dissatisfaction
were only two of the downstream business issues occurring as a
result of this situation. Technically, this state of affairs arose
due to implicit discrepancies that existed between operational
& planning systems.
The Unicorn Solution
The Unicorn System was able - within a span of 2 weeks - to scope
the business domain and business problem with the Company, capture
the desired business view in an Information Model, semantically
map the two main underlying relational data sources to the Information
Model, infer transformations in ANSI SQL to compare between the
incompatible databases, and then finally execute the SQL query
to compare between the semantically-different sources in order
to produce an accurate list of discrepancies.
The Customer Benefit
The company now leverages a common lens of shipping systems and
as a result has an improved and comprehensive handle on its inventory.
And while the company’s systems could have been compared in the
traditional way using point-to-point hand-coded transformations,
this solution would not have provided insight into the underlying
business issues. It also would be awkward to maintain and would
not scale to a broader data quality initiative in manufacturing.
Data Quality Case Study - Services Customer
The Business & Technical Problems
This Unicorn customer had difficulties with presenting different
information from its American & European divisions. Inaccurate
business rules were the culprit preventing comparison. As a result,
business decisions could not be accurately made, both tactical
and strategic. Furthermore, no knowledge of updates in the main
operational database was known or could be shared. This inability
to compare business rules, relationships and overlap between the
Enterprise's two divisions was delaying genuine business integration.
Finally, groups relying on the operational data got frustrated
from having to wait 4-6 weeks for an answer from the central data
services group within the company.
The Unicorn Solution
In this instance, the Unicorn System was used to construct and
then publish a shared and agreed-upon Information Model of the
operational data store managed by the company. This Information
Model was constructed through interviews of Company personnel
within each division that were used to supplement the data already
included in the data store. Data consistency was another result,
with the Information Model ensuring high quality data was being
used and built upon.
The Customer Benefit
The Company now possesses an accurate and accessible list of its
overall number of utilization statistics for the individual units
it tracks internationally. As a direct result, management’s decision-making
capabilities are now greatly enhanced, with the business able
to rely on technical data while planning for the future and identifying
ongoing problems. Each subsidiary continues to work on its data
in the way it always has, yet overall management can easily compare
and understand company-wide issues going forward.